How We Keep Your Apps Running
Supporting mobile applications isn't just about fixing bugs. It's about understanding what your users need, staying ahead of platform changes, and making sure nothing breaks when it matters most.
Start a ConversationOur Support Approach
We've been doing this since 2019, working with businesses across Japan. Each project teaches us something new about what works and what doesn't.
Initial Assessment
First, we need to understand your app and its current state. What's working well? Where are users getting frustrated?
- Review existing codebase structure
- Analyze crash reports and user feedback
- Check compatibility with latest OS versions
- Document current performance metrics
Priority Mapping
Not everything needs to be fixed immediately. We work with you to figure out what matters most for your business right now.
- Identify critical issues affecting users
- Plan for upcoming platform updates
- Schedule feature improvements
- Balance quick fixes with long-term stability
Regular Monitoring
Things change constantly in mobile. We keep an eye on your app's health so small problems don't become big ones.
- Track performance metrics daily
- Monitor crash rates and error logs
- Test on new device releases
- Watch for API deprecations
Update Implementation
When iOS 19 or Android 16 drops in late 2025, your app needs to be ready. We handle that transition.
- Test compatibility with beta releases
- Update deprecated code patterns
- Verify UI renders correctly
- Submit updates before deadlines
Communication Loop
You shouldn't have to guess what's happening. We send weekly reports with actual information, not just status updates.
- Weekly progress summaries
- Immediate alerts for critical issues
- Monthly strategy discussions
- Transparent documentation access
Continuous Improvement
Apps that don't evolve get left behind. We suggest improvements based on what we see in your analytics and user behavior.
- Analyze user engagement patterns
- Recommend performance optimizations
- Suggest UX enhancements
- Plan feature additions strategically
Who's Actually Working on Your App
These are the people you'll be talking to. No automated ticketing systems or offshore call centers.
Takeshi Nishimura
Lead Developer
Started building iOS apps in 2013. Sees problems coming before they show up in bug reports. Drinks too much coffee.
Linnea Bergqvist
Support Coordinator
Translates between technical and business language. Keeps projects on schedule without making everyone crazy about deadlines.
Catarina Oliveira
Quality Assurance
Breaks things professionally. Finds edge cases no one thought to test. Makes sure your app actually works on that three-year-old Android phone.
What Happens When Things Break
Apps crash. APIs go down. Apple rejects updates for mysterious reasons. It happens to everyone.
The difference is how quickly you respond and how well you communicate with affected users.
- Emergency response within 2 hours for critical issues
- Root cause analysis, not just symptom patching
- User communication templates ready to deploy
- Rollback procedures tested and documented
- Post-incident reviews to prevent repeats
In March 2025, one of our clients had an API partner change their authentication without warning. App stopped working for 80% of users. We had a fix deployed in 3 hours and submitted to the App Store. That's the kind of response time you need when things go wrong.
What Clients Actually Say
These are real quotes from actual clients. No marketing department polish.
They caught a compatibility issue with iOS 18.3 before we even knew there was a problem. Saved us from a bunch of angry support tickets.
Finally found a team that explains technical problems in ways I can understand. No condescending tech jargon or making me feel stupid for asking questions.
Their weekly reports actually contain useful information. Not just 'everything is fine' but real data about what's happening with our app performance.
Let's Talk About Your App
No sales pitch. No pressure. Just a conversation about what you're dealing with and whether we can help.