How Support Actually Works
Initial Assessment
First, we need to understand your app's current state. This means reviewing your codebase, checking dependency versions, and running your app through various test scenarios.
We'll identify immediate risks like outdated libraries with known security issues or code patterns that typically cause problems. This assessment takes about three days for a standard business app.
You'll get a straightforward report listing what needs attention now versus what can wait. No inflated urgency or unnecessary recommendations.
Regular Monitoring
For ongoing support, we set up monitoring tools that alert us when something breaks or performance degrades. This catches problems before your users do.
Every Monday morning, you get a brief update on app health, any issues detected, and what we're working on. No technical jargon unless you want details.
- Crash rate tracking across different device types and OS versions
- API response time monitoring to catch external service slowdowns
- Database query performance to prevent gradual degradation
- User session analysis to identify confusing workflows or stuck states
Update Strategy
We typically recommend updates every 6-8 weeks for active apps. This schedule balances keeping things current without constantly disrupting your users.
Before major OS releases in autumn 2025, we'll test your app on beta versions and prepare necessary adjustments. This proactive approach prevents launch-day disasters.
Each update gets tested on multiple devices before release. We maintain a device lab with various iPhone and Android models to catch device-specific issues.
