Mobile App Support Training Program
Most companies tell you they'll turn you into an expert in six weeks. We're not doing that. This program takes time because real learning does. And honestly, that's how you build skills that actually matter when you're supporting apps used by thousands of people.
Let's be clear from the start: this isn't a shortcut to employment. We're running an education program that starts in autumn 2025, and what you get out depends on what you put in. Some graduates find work quickly. Others take months. A few decide this field isn't for them, and that's okay too.
Which Path Makes Sense for You?
We get asked this a lot: "Should I join your program?" The answer depends on where you are right now and what you're actually trying to accomplish. Here's how to think about it.
Starting From Scratch
You've never worked in tech support before, or maybe you've done some customer service but nothing technical. You're curious about mobile apps but don't know where to begin.
- No prior technical experience needed
- We start with the absolute basics
- Focus on building confidence gradually
- 12-month program with hands-on projects
Already Working in Support
You've been doing customer support or basic tech troubleshooting for a while. You know how to talk to frustrated users. Now you want to specialize in mobile apps specifically.
- Builds on existing support skills
- Deep focus on iOS and Android specifics
- Learn update deployment strategies
- 8-month accelerated program
How the Program Actually Works
We've organized this into five phases because that's how learning works — you can't skip ahead. Each phase builds on the previous one, and we've seen what happens when people try to rush through. Spoiler: it doesn't go well.
Understanding the Landscape
Before you can support apps, you need to understand how they're built and why they break. This phase covers mobile operating systems, app architecture, and the update lifecycle. Most importantly, you'll learn how to read crash reports — because that's what you'll be doing every single day in this field.
Troubleshooting Fundamentals
This is where it gets practical. You'll work with real apps that have real problems. We use anonymized issues from actual companies because textbook examples don't teach you much. You'll mess up. You'll break things. That's the point — better to break stuff here than on a production app with 50,000 users.
Update Management
App updates sound simple until you're managing one. This phase teaches you how to plan rollouts, monitor deployment, and handle the inevitable issues that come up. You'll learn why staged rollouts exist and what to do when an update breaks something for 10% of users but works fine for everyone else.
User Communication
Technical skills mean nothing if you can't explain what's happening to users who don't care about technical details. They just want their app to work. This phase focuses on translating technical problems into clear communication and managing expectations when fixes take time.
Real-World Scenarios
The final phase puts everything together. You'll work on simulated support cases that mirror what you'd handle in an actual job. Some are straightforward. Others are messy, confusing, and don't have clear solutions — just like real work. We'll also cover what happens after the program ends and how to approach job hunting realistically.
Who's Actually Teaching This
Tobias Lindgren
Mobile Support Specialist
"I spent eight years at a startup that grew from 500 users to 2 million. I've seen every possible way an app update can go wrong. My goal is to teach you how to spot problems before they become emergencies."
Tobias handles the technical troubleshooting and update management sections. He's particular about documentation and will probably annoy you by making you rewrite things until they're clear.
Maeve Shaughnessy
User Experience Advisor
"Technical knowledge is only half of this job. The other half is understanding why users get frustrated and how to help them without making things worse. That's what I focus on teaching."
Maeve covers user communication and support workflow design. She's worked with companies across Europe and brings a practical perspective on dealing with diverse user bases.
Darren Wexford
Platform Integration Lead
"Every platform has its quirks. iOS users expect one thing, Android users expect another, and you need to understand both. I teach the platform-specific knowledge that most courses ignore."
Darren focuses on iOS and Android ecosystem differences and platform-specific troubleshooting approaches. He's also responsible for the hands-on project work in phases two and three.
Practical Details You Need to Know
The program runs twice a year — autumn and spring cohorts. Autumn 2025 enrollment opens in July, with classes starting in September. Spring 2026 enrollment will open in December 2025.
Classes are online because forcing everyone to commute made no sense. You'll need a stable internet connection and access to both an iOS and Android device for testing. We provide software access, but you're responsible for hardware.
Time Commitment
Plan for 15-20 hours per week. Some weeks are lighter, some are heavier. Most students keep their day jobs during the program, though it gets challenging during project weeks.
Location Context
While we're based in Maebashi, Gunma, the program is entirely remote. We work with students across Japan and internationally. Time zone considerations apply for live sessions, typically scheduled between 18:00-21:00 JST.
After Completion
We don't guarantee jobs because that would be dishonest. What we do provide is portfolio guidance, resume feedback, and connections to companies we've worked with previously. Some graduates find positions within weeks. Others take six months or more. Results vary considerably.
Ready to Apply?
Autumn 2025 applications open July 1st. We'll ask about your background, why you're interested in mobile support, and what you hope to accomplish.
Contact Us About Enrollment