Privacy Policy

Information We Collect

When you work with us or use our services, we gather different types of information depending on your needs and the services you're using.

Information You Provide Directly

This includes details you share when contacting us, signing up for services, or requesting support:

• Contact details like name, email address, and phone number
• Company information including business name and industry
• Technical details about your mobile applications
• Support requests and correspondence with our team
• Payment and billing information for service subscriptions

Information Collected Automatically

When you visit our website or use our services, certain technical data gets collected automatically:

• Device information and operating system details
• IP address and general location data
• Browser type and version
• Pages visited and time spent on our site
• App performance metrics when we're providing support

How We Use Your Information

The data we collect serves specific purposes related to providing and improving our services. Here's what we actually do with it:

• Deliver mobile app support and maintenance services you've requested
• Communicate about your projects, updates, and technical issues
• Process payments and maintain accurate billing records
• Improve our services based on usage patterns and feedback
• Send service-related notifications and important updates
• Comply with legal obligations under Japanese law
• Protect against fraud and unauthorized access

We only send marketing communications if you've explicitly agreed to receive them. You can opt out anytime—there's an unsubscribe link in every promotional email.

Legal Basis for Processing (Japan Context)

Under Japan's Act on the Protection of Personal Information (APPI), we process your data based on:

Data Sharing and Disclosure

We share your information only when necessary for business operations or legal requirements. Here's who might see your data and why:

Service Providers

We work with trusted companies that help us run our business. These include cloud hosting providers, payment processors, and communication platforms. They only access data needed for their specific services and are contractually bound to protect it.

Legal Requirements

Sometimes we're legally required to disclose information. This happens when:

• Japanese authorities issue valid legal requests
• We need to comply with tax or financial regulations
• There's a genuine threat to public safety
• We're defending our legal rights in disputes

Business Transfers

If DataCommChannel merges with another company or gets acquired, your data may transfer as part of that transaction. You'd be notified beforehand, and the new entity would need to honor this privacy policy.

Your Rights and Choices

Under Japanese privacy law, you have specific rights regarding your personal data. We take these seriously.

Data Security

We protect your information using industry-standard security practices, but we'll be honest—no system is completely foolproof.

Our Security Measures

• Encrypted data transmission using TLS/SSL protocols
• Secure servers with regular security updates and monitoring
• Access controls limiting who can view personal data
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Secure backup systems with encryption at rest

What You Can Do

Security is a shared responsibility. Use strong passwords, keep your login credentials private, and let us know immediately if you suspect unauthorized access to your account.

If we discover a data breach that affects you, we'll notify you within 72 hours as required by Japanese law and explain what happened, what data was involved, and what we're doing about it.

Data Retention

We keep your information only as long as needed for the purposes outlined in this policy.

When retention periods expire, we securely delete or anonymize your data so it can't be linked back to you.

International Data Transfers

Our primary servers are located in Japan, but some service providers we use operate internationally. When your data crosses borders, we ensure appropriate safeguards are in place.

For transfers outside Japan, we use:

• Standard contractual clauses approved by Japanese authorities
• Service providers with robust data protection certifications
• Encryption during transit and storage
• Regular compliance reviews of international partners

You have the right to request details about where your data is stored and processed. Just ask.

Children's Privacy

Our services aren't designed for anyone under 18. We don't knowingly collect information from children. If you're a parent and believe your child has provided us with personal data, contact us immediately so we can delete it.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top shows when the current version took effect. Continuing to use our services after changes means you accept the updated policy.

Cookies and Tracking

Our website uses cookies—small text files stored on your device that help us provide better service.

Essential Cookies

These are necessary for the website to function. They remember your login status and preferences during your session.

Analytics Cookies

We use these to understand how visitors use our site—which pages are popular, where people get stuck, and how we can improve. The data is aggregated and anonymous.

Your Cookie Choices

You can disable cookies through your browser settings, though this might affect how our site works. Most browsers let you block third-party cookies while keeping first-party ones.